VidGen - Free AI Video Generator
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Whether you have a question, hit a bug, or want to share an idea — we're here. Drop us a message and we'll get back to you as soon as possible.

How to reach us

General Support

Technical issues, account help, or anything else? Start here.

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Billing & Payments

Questions about credits, charges, invoices, or refunds.

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Partnerships & Business

API access, enterprise plans, or collaboration opportunities.

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Tips for a faster response

  • 1Describe what you were trying to do and what happened instead
  • 2Attach a screenshot or screen recording if the issue is visual
  • 3Include the model or feature name you were using
  • 4Mention your account email so we can look up your session

Response time

We aim to reply to every message within one business day. For urgent issues, add "URGENT" to your subject line and we'll prioritize accordingly.